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Effective date: October 27, 2026

Doral Customs Brokers LLC (“Doral Customs Brokers,” “we,” “us”) is a licensed U.S. customs broker. This policy explains what information we collect when you visit www.doralcustomsbrokers.com, contact us, send us your import documents, text with us, or pay an invoice, and how we use and protect that information.

Information we collect

Information you give us

  • Contact form: name, email, phone number, website, the subject of your request (for example, first-time importer, new quote, customs bond, ISF, status request or customer service), your message, and your text-message preference.
  • First-time importer form: name, company name, email, phone, country of origin, estimated shipment value, requested meeting date, description of the items and HTS codes, estimated ship date, shipping method, comments, and any files you upload (such as invoices, packing lists, bills of lading, air waybills or ISF forms).
  • ISF (Importer Security Filing) forms, in English and Spanish: importer, consignee, shipper/supplier, consolidator and container stuffing location names and addresses; the importer’s EIN (for companies) or Social Security number (for individuals); phone and email; country of origin; description of goods and HTS codes; AMS SCAC code; bill of lading number; booking/voyage number; estimated departure and arrival dates; the name of the person filling out the form; the services you need; and any documents you upload.
  • Customs documents and forms: information in the documents you send us to handle your shipment, such as commercial invoices, customs powers of attorney, and single-entry or continuous bond applications.
  • Payments: on our payment page you enter your invoice number and amount. You then pay on PayPal’s secure site. We do not receive or store your full card or bank account number.
  • Calls, emails and text messages: anything you share when you contact us.

Information collected automatically

  • Usage data: through Google Analytics (via the MonsterInsights plugin) we collect information such as pages visited, time on the site, the referring website, general location, device and browser type, and an anonymous identifier stored in a cookie.
  • Security and spam-prevention data: our forms use Google reCAPTCHA, a CAPTCHA, and Akismet to block spam, and our site uses the Wordfence security service. These may collect your IP address, browser information and the content you submit to detect abuse and attacks.
  • Server logs: our hosting provider automatically records technical information such as IP address, browser type and the date and time of your visit.

How we use your information

  • To answer your questions, prepare quotes, and provide customs brokerage services, including customs entries, ISF filings, customs bonds and related services.
  • To prepare and submit filings to U.S. Customs and Border Protection (CBP) and other government agencies.
  • To send you updates about your shipments and customs entries by phone, email or text message.
  • To process invoice payments.
  • To understand how visitors use our site and improve it.
  • To protect our site and our clients from fraud, spam and security threats.
  • To meet our legal and recordkeeping obligations.

Customs filings and government agencies

To clear your goods, we must share the shipment, importer and party information you provide with U.S. Customs and Border Protection and, when your goods require it, with other government agencies (for example, the FDA or USDA), as required by law. We may also share information with carriers, freight forwarders, sureties (bond companies) and other parties involved in your shipment, only as needed to handle it.

As a licensed customs broker, we are required by federal law to keep import records. Under 19 CFR Part 163 (§ 163.4) and 19 CFR § 111.23, these records are generally kept for at least 5 years from the date of entry (powers of attorney are kept until revoked, and then for 5 more years). We cannot delete these records before the legal period ends.

Cookies and analytics

Cookies are small files stored in your browser. We use:

  • Analytics cookies from Google Analytics to measure site traffic. Google processes this data under its own privacy policy: https://policies.google.com/privacy. You can opt out of Google Analytics on all websites with Google’s browser add-on: https://tools.google.com/dlpage/gaoptout.
  • Security cookies from Google reCAPTCHA and our security tools.
  • Functional cookies that help forms, payments and caching work.

You can block or delete cookies in your browser settings. Some parts of the site, such as forms, may not work without them.

Service providers we use

We share information with companies that help us run our business, only as needed for that purpose:

  • Bluehost – website hosting.
  • Google – Google Analytics (site statistics), reCAPTCHA (spam protection) and Google Fonts.
  • Automattic (Akismet / Jetpack) – spam filtering and site features.
  • Wordfence – website security.
  • PayPal – invoice payments.
  • Grasshopper – business phone and text messaging (786-224-0500).

How we share information

  • We do not sell your personal information, and we do not share it for targeted advertising.
  • Customer information is never shared with third parties or affiliates for marketing or promotional purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.
  • We share information only as described in this policy: with government agencies and shipment parties to handle your customs business, with the service providers listed above, and when required by law (for example, to respond to a subpoena or lawful government request).
  • We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of personal information. We restrict data access to authorized personnel only.

How long we keep information

We keep customs and import records for the periods required by federal law (generally at least 5 years, as explained above). We keep other messages and inquiries only as long as needed to serve you and for our normal business records. Analytics data is kept according to our Google Analytics settings.

How we protect information

Our site uses a secure (HTTPS) connection, and we use reasonable administrative, technical and physical safeguards to protect your information, including sensitive data such as EIN and Social Security numbers. No website or email system is 100% secure. If you prefer not to send sensitive information through a web form, call us and we will arrange another way.

We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure of personal information. Only authorized personnel and service providers may access this data for approved business purposes.

Children’s privacy

Our site and services are meant for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

How to opt out

  • Text messages: reply STOP (or UNSUBSCRIBE, CANCEL or QUIT) to any text from us. You will receive one text confirming that you are unsubscribed, and you will not receive more texts unless you sign up again.
  • Email: you can ask us to stop emailing you at any time by writing to Imports@doralcustomsbrokers.com. We may still send you messages needed to handle an active shipment or account.
  • Analytics: use Google’s opt-out link above or your browser’s cookie settings.

Your choices and rights

You can ask to see, correct or delete the personal information we have about you. Some records must be kept by law (see “Customs filings and government agencies”), but we will tell you if that applies. To make a request, email Imports@doralcustomsbrokers.com or call 786-224-0500. We will not treat you differently for using these rights.

California and other U.S. state privacy rights: Depending on where you live (for example, California, Colorado, Connecticut, Virginia, Texas and other states with privacy laws), you may have rights to know what personal information we collect and how we use it, to access, correct or delete it, and to opt out of its sale or use for targeted advertising. We do not sell personal information or use it for targeted advertising. To use these rights, contact us using the details below.

Links to other websites

Our site links to other websites, such as government agencies, PayPal and social media. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date above.

Contact us

Doral Customs Brokers LLC
8805 NW 35th Ln, Doral, FL 33172
Phone: 786-224-0500
Email: Imports@doralcustomsbrokers.com

Doral Customs Brokers Messaging Terms and Conditions

If you have questions about this messaging program or our privacy practices, contact us at Imports@doralcustomsbrokers.com or call 786-224-0500.

  1. Program: Doral Customs Brokers text messages. We send conversational messages to answer your questions and support you with your shipments and customs entries, including status updates. Texts come from 786-224-0500.
  2. How you opt in: You agree to receive text messages from Doral Customs Brokers when you give us your mobile number and agree to receive texts from us through our website form, by email, or verbally. Consent to receive texts is not a condition of using our services.
  3. How to cancel: Text STOP to cancel at any time (you may also use UNSUBSCRIBE, CANCEL or QUIT). We will send you one message confirming you have been unsubscribed. After that, you will no longer receive text messages from us. To join again, contact us and opt in again.
  4. Help: Text HELP for help, or contact us at Imports@doralcustomsbrokers.com or 786-224-0500.
  5. Message frequency varies.
  6. Message and data rates may apply.
  7. Carriers are not liable for delayed or undelivered messages.
  8. Privacy: See our Privacy Policy at https://www.doralcustomsbrokers.com/privacy-policy/. Your mobile opt-in and consent information is never shared with anyone.