Doral Customs Brokers LLC
8805 NW 35th Ln, Doral, FL 33172 · 786-224-0500 · Imports@doralcustomsbrokers.com · www.doralcustomsbrokers.com

Effective date: October 27, 2026

These Terms and Conditions of Service (“Terms”) are a legally binding contract between Doral Customs Brokers LLC and each Customer for whom it provides services. If the Company issues another document that contains its own terms and conditions for a particular service (for example, a bill of lading), the terms of that document govern that service.

1. Definitions

(a) “Company” means Doral Customs Brokers LLC, together with its subsidiaries, related companies, agents and representatives. Customs business, as defined in 19 C.F.R. § 111.1, is transacted only by Doral Customs Brokers LLC, under its licensed name, through its licensed customs brokers, licensed officers and authorized employees under their responsible supervision and control (19 C.F.R. §§ 111.28 and 141.43(c)). It is never transacted by unlicensed related companies, agents or representatives.

(b) “Customer” means the person or entity for whom the Company provides services, together with its principals, agents and representatives. This includes, for example, shippers, importers, exporters, consignees, buyers, sellers, carriers, secured parties, warehouse operators, shipper’s agents, insurers and underwriters. The Customer is responsible for giving notice and a copy of these Terms to all of its agents and representatives.

(c) “Documentation” means all information the Company receives from the Customer, directly or indirectly, on paper or in electronic form.

(d) “Ocean Transportation Intermediary” (“OTI”) includes ocean freight forwarders and non-vessel-operating common carriers (NVOCCs).

(e) “Third Parties” include carriers, truckers, cartage and lighterage companies, freight forwarders, OTIs, other customs brokers, agents, warehouse operators, and anyone else to whom the goods are entrusted for transportation, handling, delivery, storage or other services.

2. Company Acts as Agent

The Company acts only as the Customer’s agent. As agent, it handles the entry and release of goods, post-entry services, export licenses, export and security filings (including Importer Security Filings), and other dealings with government agencies. It may also arrange domestic and international transportation and other logistics services. The Company never acts as a carrier.

3. Time Limits for Claims and Lawsuits

(a) Unless a specific statute or international convention says otherwise, the Customer must give the Company written notice of any claim for an actual or potential loss. The Company must receive the notice within 90 days of the event that gives rise to the claim. If notice is late, that alone is a complete defense to any lawsuit or action by the Customer.

(b) Any lawsuit against the Company must be filed and properly served within these periods:

(i) ocean transportation claims: 1 year from the date of loss;
(ii) claims about arranging domestic motor-carrier (truck) transportation: 1 year from the date of loss;
(iii) air transportation claims: 1 year from the date of loss;
(iv) claims arising from preparing or filing an import entry: 75 days from the date the entry is liquidated;
(v) all other claims: 2 years from the date of loss or damage.

4. No Liability for Third Parties or Routes

Unless a person or firm was hired on the Customer’s express written instructions, the Company will use reasonable care in selecting Third Parties and in choosing the means, route and procedure for handling, transporting, clearing and delivering the shipment. When the Company tells the Customer that a particular Third Party was selected, the Company does not guarantee that the Third Party will perform. The Company is not responsible for the acts or omissions of Third Parties or their agents, or for any delay or loss while a shipment is in a Third Party’s custody or control. Claims about a Third Party’s acts must be brought only against that Third Party. The Company will reasonably cooperate with the Customer on such claims, and the Customer will pay the Company’s costs and charges for that cooperation. If another licensed customs broker must transact customs business for the Customer, that broker needs its own customs power of attorney from the Customer. The Company will not appoint it as a subagent except as 19 C.F.R. § 141.43 allows.

5. Quotes Are Not Binding

Quotes for fees, duty rates, freight, insurance premiums or other charges are for information only and may change without notice. A quote binds the Company only if both parties agree in writing to handle or transport the shipment at a specific rate or amount and agree on payment arrangements.

6. Reliance on the Customer’s Information

(a) The Customer must review every document and declaration prepared or filed with U.S. Customs and Border Protection (CBP), other government agencies or Third Parties for it, and must tell the Company right away about any error, discrepancy, incorrect statement or omission. This does not limit the Company’s own duty under 19 C.F.R. § 111.39 to promptly tell the Customer about any noncompliance, error or omission the Company knows of, and to advise the Customer on the proper corrective action.

(b) When preparing and filing customs entries, export declarations, applications, security filings, delivery orders and other required data, the Company relies on the accuracy of the Documentation and all other information the Customer provides. The Customer must use reasonable care to make sure that information is correct, including the description, quantity, value, country of origin and tariff classification of the goods. The Customer will indemnify and hold the Company harmless from all claims, liability and losses resulting from information the Customer failed to disclose, or from incorrect, incomplete or false statements by the Customer or its agents, representatives or contractors that the Company reasonably relied on. The Customer has an affirmative, non-delegable duty to disclose all information required to import, export or enter the goods. The Company will not file, or help file, any document or information it knows, or should know, is false or misleading, and may refuse or stop a filing until the Customer provides information the Company can reasonably rely on (19 C.F.R. § 111.32).

(c) For cargo tendered to ocean carriers, the Customer must provide verified gross weights obtained on calibrated, certified equipment. The Company may rely on those weights and may sign or endorse them as the Customer’s agent to provide them to the carrier. The Customer will indemnify and hold the Company harmless from all claims, losses, penalties and costs caused by incorrect or questionable weights.

(d) The Customer must tell the Company in advance if it intends to tender hazardous materials, and must comply with all U.S. and international hazardous-materials regulations.

7. Declaring a Higher Value to Third Parties

Third Parties may limit their liability for loss or damage. The Company will request excess-valuation coverage only on the Customer’s specific written instructions, and the Customer must pay for it. Without written instructions, or if the Third Party refuses a higher declared value, the Company may, at its discretion, tender the goods subject to the Third Party’s limits of liability and terms.

8. Insurance

The Company does not have to obtain insurance for the Customer unless the Customer asks in writing and the Company confirms in writing. The Customer pays all premiums and costs of any insurance it requests.

9. Disclaimers; Limitation of Liability

(a) Except as stated in these Terms, the Company makes no express or implied warranties about its services.

(b) The Customer may obtain cargo insurance for loss or damage, up to the actual or declared value of the shipment or transaction, by asking for it and agreeing to pay for it. The Company must confirm the request in writing before it provides the covered services.

(i) for claims that do not relate to customs business: $50.00 per shipment or transaction;
(ii) for claims that relate to customs business: $50.00 per entry, or the brokerage fee paid to the Company for that entry, whichever is less.

(d) The Company is never liable for consequential, indirect, incidental, statutory or punitive damages, even if it was told such damages were possible, or for the acts of Third Parties.

(e) For domestic transportation, the Company is not liable if a motor carrier fails to keep insurance, or for the accuracy of any proof of insurance a motor carrier gives the Company or the Customer.

10. Payment in Advance

The Customer must pay all charges in advance unless the Company agrees in writing to extend credit. Extending credit for one transaction does not waive this rule for others. This Section does not limit the importer of record’s option, described in the notice in Section 29(c), to pay customs charges with a separate check payable to “U.S. Customs and Border Protection.”

11. Indemnification

The Customer will indemnify, defend and hold the Company harmless from all claims, liability, fines, penalties, costs and attorney’s fees arising from the import or export of the Customer’s goods, or from any conduct by the Customer that violates federal, state or other laws or regulations. This includes inaccurate entry, export or security data supplied by the Customer or its agents or representatives. It also covers all liability, losses, damages, costs, claims, penalties, fines and expenses, including reasonable attorney’s fees, that the Company incurs or must pay because of such claims. If a claim, lawsuit or proceeding is brought against the Company, the Company will notify the Customer in writing by mail at the Customer’s address on file. This indemnity also covers all claims and costs that arise, directly or indirectly, from actions the Company must take under 19 C.F.R. § 111.32 when it separates from or cancels its representation of a Customer because it has determined that the Customer is intentionally attempting to use the Company to defraud the U.S. Government or commit any criminal act against the U.S. Government. In that case, the Company is required to document the decision and report to CBP the Customer’s name, the date of the separation or cancellation, and the reason for it.

12. C.O.D. and Collect Shipments

The Company will use reasonable care with written instructions about cash-on-delivery (C.O.D.) shipments, bank drafts, cashier’s or certified checks, letters of credit and other collection instructions. It is not liable if a bank or consignee refuses to pay.

13. Costs of Collection

In any dispute over money owed to the Company, the Company may recover all collection costs, including reasonable attorney’s fees, plus interest at 15% per year or the highest rate allowed by law, whichever is less, unless the Company agrees to a lower amount.

14. General Lien and Right to Sell the Customer’s Property

(a) The Company has a continuing lien on all of the Customer’s property and related documents that come into the Company’s actual or constructive possession, custody or control, or that are en route. The lien continues after delivery. It secures all charges, expenses and advances owed to the Company for the shipment in question, for earlier shipments, or both. Customs duties, freight charges and similar payments the Company advances are considered paid in trust for the Customer, as pass-through payments in which the Company acts only as a conduit.

(b) The Company will give the Customer written notice of its intent to enforce the lien, with the exact amount owed and any ongoing storage or other charges. The Customer must notify everyone with an interest in the shipment of the Company’s rights and of the lien.

(c) The Customer has 30 days after receiving the notice to post cash or a sight letter of credit in the Company’s favor. If the amount is disputed, the Customer may instead post an acceptable bond for 110% of the total amount due. The security must guarantee payment of the amount owed plus all storage charges accrued or to be accrued. If the Customer does not do this, the Company may sell the shipment at a public or private sale or auction and will refund any net proceeds left over to the Customer.

(d) The lien does not apply to money the Customer gives the Company to pay duties, taxes, fees or other amounts owed to the U.S. Government. The Company will pay and account for those funds as Section 29(d) and (e) and 19 C.F.R. § 111.29(a) require. The lien also does not allow the Company to withhold from the Customer information about customs business the Company conducted for it that the Customer is entitled to under 19 C.F.R. § 111.39(a), such as entry numbers and entry status.

15. Recordkeeping

Under Section 508 of the Tariff Act (19 U.S.C. § 1508) and 19 C.F.R. Part 163, the Customer, as importer, importer of record, owner, consignee or exporter, has its own duty to make, keep and produce the records required for its imports and exports. The Company’s records do not satisfy or replace that duty. As a licensed customs broker, the Company keeps the records that 19 C.F.R. Part 111 (including §§ 111.21, 111.23 and 111.25) and Part 163 require it to keep, for the periods those rules require (generally at least 5 years from the date of entry). It makes them available to CBP as those rules and 19 U.S.C. § 1509 require. Unless agreed otherwise in writing, the Company keeps only those records. It does not act as the Customer’s “recordkeeper” or “recordkeeping agent” for the Customer’s own obligations.

16. Rulings, Protests and Post-Release Actions

Unless the Customer asks in writing and the Company agrees in writing, the Company has no duty to take any action before or after customs release. This includes obtaining binding rulings, advising of liquidations, and filing petitions or protests. This Section does not limit any duty the Company has under 19 C.F.R. Part 111, including its duty not to withhold from the Customer information about customs business it conducts for the Customer, and to promptly advise the Customer of any noncompliance, error or omission the Company knows of and of the proper corrective action (19 C.F.R. § 111.39).

17. No Duty to Determine or Obtain Licenses

Unless the Customer asks in writing and the Company agrees in writing, the Company is not responsible for determining what licensing authority applies, or for obtaining any license or other authorization to export from or import into the United States.

18. Company Is Not a Party to the Transaction

Unless the Customer asks in writing and an officer of the Company agrees in writing, the Company is not a party to the underlying transaction. It does not act as manufacturer, seller, buyer, importer, importer of record or exporter, and it takes on none of those parties’ obligations related to the import or export of the goods.

19. Bills of Lading

When the Company prepares or issues a bill of lading, the Customer or its agent must provide the marks that identify the goods, the number of packages, and the quantity, weight and apparent condition of the goods. Unless the Customer asks in writing and agrees to pay for verification, the Company will rely on and use the information the Customer provides on any bill of lading or shipping document.

20. Changes Only in Writing

These Terms may be changed only in a writing signed by both the Customer and the Company. Any attempt by either party to change them on its own is void. (The Company may publish updated Terms for future services. See Section 28.)

21. Compensation of the Company

The Company’s compensation for its services is in addition to the rates and charges of the carriers and other parties it selects to transport and handle the goods. That compensation does not include any brokerage, commissions, dividends or other revenue the Company receives from carriers, insurers or others in connection with the shipment. For ocean exports, the Company will provide a detailed breakdown of all charges and a true copy of each related document on request. If money owed to the Company is referred for collection or legal action, the Customer must pay the collection and litigation expenses the Company recovers, including a reasonable attorney’s fee. If the Company is hired for customs business by an unlicensed person who is not the actual importer (for example, a freight forwarder or a buyer’s agent), the Company will send the actual importer a copy of its bill for services or of the entry, as 19 C.F.R. § 111.36(a) requires. This does not apply if the goods were bought on a delivered duty-paid basis or if the importer has waived the copy in writing.

22. Force Majeure

The Company is not liable for losses, damages, delays, wrong or missed deliveries, or failure to perform, in whole or in part, caused by events beyond its or its subcontractors’ control. These include: (i) acts of God, such as floods, earthquakes, tornadoes, storms, hurricanes, power failures, epidemics or other serious health crises, and other natural disasters; (ii) cybersecurity breaches, including cyber outages and attacks; (iii) war, hijacking, robbery, theft or terrorism; (iv) accidents involving, or deterioration of, means of transportation; (v) embargoes; (vi) civil unrest or riots; (vii) defects, nature or inherent vice of the goods; (viii) acts, breaches of contract or omissions by the Customer, shipper, consignee or anyone else with an interest in the shipment; (ix) acts of any government or government agency, including the denial or cancellation of any import, export or other required license; and (x) strikes, lockouts and other labor disputes. In these situations, the Company may change any tariff or negotiated freight or logistics rates on one day’s notice, as needed to provide the requested service. This Section does not affect the Company’s duty to report a breach of its customs records to CBP under 19 C.F.R. § 111.21(b).

23. Severability and Waiver

If any part of these Terms is found invalid or unenforceable, the rest remains in full force and effect. If the Company waives any provision, by its conduct or otherwise, that does not waive the provision for the future or affect any other provision.

24. Governing Law, Jurisdiction and Venue

These Terms and the relationship between the parties are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The Customer and the Company:

(a) irrevocably consent to the jurisdiction of the state courts located in Miami-Dade County, Florida, and of the United States District Court for the Southern District of Florida;

(b) agree that any action relating to the Company’s services may be brought only in those courts;

(d) agree that an action to enforce a judgment may be brought in any jurisdiction.

25. Supply Chain Security (CTPAT)

If the Company takes part in, or supports a Customer’s participation in, CBP’s Customs Trade Partnership Against Terrorism (CTPAT) program, the Customer will cooperate with reasonable supply-chain security requests. These include providing information about its business partners and security practices. Taking part in CTPAT does not make the Company responsible for the security of the Customer’s supply chain or of Third Parties, and does not change the limits of liability in these Terms.

26. Website Use

(a) The content on www.doralcustomsbrokers.com, including articles, guides, forms and answers to frequently asked questions, is general information only. It is not legal advice, and it does not create a customs-brokerage or attorney-client relationship. Customs laws and rates change often. Contact us about your specific shipment before you act.

(b) Our website links to other websites, such as government agencies and PayPal, for your convenience. We do not control those sites and are not responsible for their content or practices.

(c) Our Privacy Policy explains how we collect, use and protect your information. Our Messaging Terms govern text messages, and Section 27 below repeats them.

27. Text Messaging Terms

If you have questions about this messaging program or our privacy practices, contact us at Imports@doralcustomsbrokers.com or call 786-224-0500.

Program: Doral Customs Brokers text messages. We send conversational messages to answer your questions and support you with your shipments and customs entries, including status updates. Texts come from 786-224-0500.
How you opt in: You agree to receive text messages from Doral Customs Brokers when you give us your mobile number and agree to receive texts from us through our website form, by email, or verbally. Consent to receive texts is not a condition of using our services.
How to cancel: Text STOP to cancel at any time (you may also use UNSUBSCRIBE, CANCEL or QUIT). We will send you one message confirming you have been unsubscribed. After that, you will no longer receive text messages from us. To join again, contact us and opt in again.
Help: Text HELP for help, or contact us at Imports@doralcustomsbrokers.com or 786-224-0500.
Message frequency varies.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Privacy: See our Privacy Policy at https://www.doralcustomsbrokers.com/privacy-policy/. Your mobile opt-in and consent information is never shared with anyone.

28. Updates and Language

We may update these Terms for future services by posting a new version on this page with a new effective date. These Terms are provided in English and Spanish. If the two versions differ, the English version controls.

29. Customs Power of Attorney, Importer Identity and Payments to CBP

(a) The Company transacts customs business for an importer of record only under a valid customs power of attorney that the importer of record (or drawback claimant) executes directly with the Company, not through a freight forwarder or other third party (19 C.F.R. §§ 141.46 and 111.36(c)(3); 91 FR 53627). A power of attorney may be revoked at any time by written notice given to and received by CBP, either at the port of entry or electronically (19 C.F.R. § 141.35). The Customer should also notify the Company in writing.

(b) The Customer must give the Company complete, accurate and current identifying information for the importer of record. This includes its legal name, EIN or other identification number, physical address, and its own email address and phone number. The Customer must tell the Company promptly of any change, and must give the Company any supporting documents it reasonably requests to verify that information. The Company will not substitute its own, or anyone else’s, address, email or phone number for the importer’s (91 FR 53627). The Company may verify this information before it files any CBP Form 5106 or entry, and may decline to file information it cannot verify. Inaccurate importer information can lead CBP to void the importer number.

(c) Notice required by 19 C.F.R. § 111.29(b): If you are the importer of record, payment to the broker will not relieve you of liability for customs charges (duties, taxes, or other debts owed CBP) in the event the charges are not paid by the broker. Therefore, if you pay by check, customs charges may be paid with a separate check payable to the “U.S. Customs and Border Protection” which will be delivered to CBP by the broker.

(d) The Company will pay to CBP, on or before the due date, the duties, taxes and other charges for which it has received payment from the Customer. If the Customer’s payment reaches the Company after the due date, the Company will pay it to CBP within 5 working days after receipt (19 C.F.R. § 111.29(a)).

(e) Refunds. CBP generally issues refunds electronically to the importer, or to a person the importer authorizes on CBP Form 4811 (19 C.F.R. § 24.36). If the Company receives funds from the U.S. Government for the Customer, or receives money from the Customer that is not paid to the Government or that exceeds the charges properly payable, the Company will pay those funds to the Customer or give the Customer a written statement accounting for them within 60 calendar days after receipt (19 C.F.R. § 111.29(a)). The Company will not endorse or accept a U.S. Government check drawn to the Customer’s order without the Customer’s authority (19 C.F.R. § 111.41).

30. Confidentiality of Customs Records

(a) Under 19 C.F.R. § 111.24, the Company keeps the records about the Customer’s customs business confidential. It discloses them only to the Customer, the Customer’s surety on a particular entry, and representatives of the Department of Homeland Security (including CBP) or other duly accredited officers or agents of the United States; on subpoena or court order by a court of competent jurisdiction; or as the Customer authorizes in writing. This does not apply to information properly available from a public source.

(b) By accepting these Terms, the Customer authorizes the Company in writing to share shipment and entry information, only as needed to handle the Customer’s shipment, with carriers, freight forwarders, warehouse operators, sureties and other parties involved in the shipment, as described in our Privacy Policy. The Customer may limit or withdraw this authorization for future shipments by written notice to the Company.

31. Customs Broker Laws Control

Nothing in these Terms, including Sections 6, 9, 11, 14, 15, 16, 18 and 22, limits or waives any duty the Company has as a licensed customs broker under 19 U.S.C. § 1641 or 19 C.F.R. Part 111, or any duty the Customer has as importer under U.S. law, or requires the Company to act in a way those rules prohibit. If any provision of these Terms conflicts with those laws, the laws control, and the provision applies only to the extent the law allows.

Contact: Doral Customs Brokers LLC, 8805 NW 35th Ln, Doral, FL 33172 · 786-224-0500 · Imports@doralcustomsbrokers.com

Versión en español

Terms and Conditions of Service